KCM Telecom Unified Communications Suite (UCaaS)
All-in-one – All features & services below included for one annual fee! If not mentioned otherwise and except Addons.
Hosting – All Systems are hosted on dedicated servers.
Failover – High availability of our services.
KCM Trunk – Provider of phone lines and numbers.
CCaaS – All systems are setup, maintained and managed by us.
Support – Unlimited support during business hours included, 24/7 at axtra costs.
Call Minutes & Numbers – Can be booked without the package and connected to any pbx.
KCM ChatBot – One website ChatBot included, further bots at extra charge.
Desk Phones (not included) – Choose from a variety of desk phones if required.
Windows and Web Client, iOS, Android – Your extension with you wherever you go.
Phone Directory – Company and private phone book.
Auto Attendant – Select menu options.
Greetings – Greet your customers with individual messages in all languages.
Headset Integration – Use your headset, no desk phone required.
Call Parking / Pickup – Customer calls in a waiting lounge.
Ring Groups – An inbound call rings several users.
SIP Trunk – Keep your existing provider and numbers or get lines from us.
Busy Lamp Field (BLF) – See which users are busy or available.
Integrated Fax Server – Fax to Email on inbound faxes.
Voicemail & Transcription – Transcribe your voicemails to text.
Intercom / Paging / PA Announcements – Announcements company-wide.
Integrated Email Server – Get welcome emails or missed calls to your inbox.
MS 365 Integration – Set your user automatically to busy when in a meeting.
Hot Desking – Login to your user from any desk phone.
Bridging – Connect remote offices and home workers, see their presence information.
Hotel PBX – Maiden and room status and more.
Call Queues – Create queues with agents and never lose a call.
Call Recording – Unlimited call recordings and GDPR-compliant cloud storage.
SLA Alerting – Set Service Levels and get notified when they’re breached.
Switchboard – Monitor queue and agent performance.
Wallboard – Live queue statistics.
Callback – Set auto-callback when a certain wait time is reached.
Barge in / Listen in / Whisper – Train, help and monitor agents calls.
Call Reports – Detailed call center and agent statistics.
CRM Integration – Call Pop Up, Click to dial and more with many CRMs or your own.
WhatsApp Business – Contact clients over all platforms from one interface.
No extra charge – Integrated into KCM Cloud PBX.
Client-Free Conferencing – No installation of software needed to participate.
3CX Meet Link – Every user gets their own link for webmeetings.
Polls – Create Polls to collect feedback in an online classroom.
PDF Sharing – Share your presentations in PDF format.
Screen Sharing – Let participants see your screen.
Remote Assistance – Teamviewer-like remote assistance.
Whiteboard – Create sketches collaboratively.
Youtube Integration – Stream your meeting live on Youtube.
Add Participants – Up to 100 participants in unlimited meeting rooms.
Live Chat – Connect website and facebook page visitors directly to your agents.
3CX Talk Link – Agent-specific chat link.
SMS – Send and receive chat like sms messages directly from your client (additional charges apply).
Chat Reports – Report for compliance purposes.
Data Collection – Get web visitor contact data and turn them into leads.
Conversations – Design conversation flows and define goals.
Multi-site – Create bots for different landing pages.
Multilingual – Bots in any language.
Appointments – Let the bot book appointments with visitors.
Documents – Automatically collect documents.
Presentation – Let the bot present products and services.
Handover – Connect to a human agent when required.
Reporting – Monthly bot performance monitoring and reporting.
First Bot free – up to 5 items and 2 layers. Then additional fees apply.
Tier 1 and 2 Providers – Best rates at best quality – no grey routes.
Phone Numbers – Phone numbers available for more than 140 countries.
Low costs – Per second billing available, no connection fees.
Individual Offers – We do quotations based on call volume and destinations.
Active Management – We stand by and help if a call does not connect.
Number Validation – We validate if a number is correct and reachable.
High Availability – Infrastructure worldwide for local call termination.
MS Teams Integration – Use MS Teams for receiving and making phone calls.
Omni-channel ChatBot – Connect your chatbots to WhatsApp and Facebook.
Skill-based Routing – Route callers based on the skill set of your agents.
Start / Stop Call Recording Rights – Stop and resume call recording when taking payment info.
Custom IP Phone Logo – Your company logo on your desk phones.
Whatsapp Business – Connect your Whatsapp Business account for messaging to the 3CX clients (additional charges apply). Distribute inbound messages to agents and queues. Up to 4 integrations per PBX (4 different WhatsApp numbers). Conversation-based pricing, no per message fees!
Number Format – Validate the phone number format and determine the country and region of origin. Convert the number to national and international E.164 formats.
Number Analysis – Returns the phone number type, porting status, and current carrier information. Identifies unallocated phone ranges and potentially fraudulent destinations.
Number Profile – Extends Number analysis with the phone number validity, activity, and reachability. Checks if the number is in roaming and subscriber’s timezone where available.
We can build campaigns for automated outbound calls / robocalls based on your requirements. We will build a workflow, e.g. call a list of 1000 validated numbers and if the callee picks up, play a message and connect it to an agent. Please contact us to discuss your requirements.
Send Bulk SMS to customers and contacts
Schedule SMS Campaigns by time and date
Alphanumeric Sender ID Registration in destination countries
Personalisation of messages with placeholders
Detailed delivery reports
Transcriptions – Converts call recordings into text.
Multi-lingual – Supports more than 30 languages.
Intelligence – Highlights keywords & phrases.
Agent control – Replay and listen to selected paragraphs.
Reporting – Advanced performance reporting.
Deep Learning – Understands agents and enhances transcriptions.
Pricing – Installation fee and pay-as-you-go model.