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Marcus Kogel
2025-12-23T13:46:01+02:00
KCM Telecom Blog
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Agentic AI: From chatbots to digital employees
Published On: 18/06/2026
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5.5 min read
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Telephony for Small Businesses Part 3: From Simple Phone Systems to Intelligent Business Communications
Published On: 09/06/2026
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4.7 min read
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Telephony for Small Businesses Part 2: Choosing the Right Phone System – What Really Matters
Published On: 09/05/2026
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4.7 min read
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Telephony for Small Businesses – Part 1: Why Many Companies Lose Revenue Through Their Phone System
Published On: 09/04/2026
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3.6 min read
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How Does AI in the Contact Center Increase Employee and Customer Satisfaction?
Published On: 09/03/2026
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6.4 min read
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Stress-Free Holidays with AI Communication
Published On: 23/12/2025
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3.7 min read
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Customer Communication During Christmas — Measures & Checklist
Published On: 16/12/2025
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4.8 min read
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AI Metrics and Usage Costs: How to Measure and Optimize Enterprise AI
Published On: 04/11/2025
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7.4 min read
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Business communication today – strategies, technologies and best practices
Published On: 25/07/2025
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4.7 min read
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Remote Working: The Modern Work Model for Flexible and Productive Teams
Published On: 23/06/2025
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5.5 min read
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