IMPORTANT NOTICE FOR OUR 3CX CUSTOMERS
How to Recognize and Report Fake Emails Claiming to Be from 3CX
3CX has recently identified phishing attempts targeting partners by impersonating members of its accounting department. These emails are designed to appear authentic by copying 3CX branding, language, and even using familiar names.
🔍 What’s Happening?
These fraudulent messages are not from 3CX. Their intent is to:
- Trick recipients into revealing confidential information
- Manipulate users into authorizing fake payments
Such phishing scams are unfortunately common across many industries. Cybercriminals often pose as trusted entities to exploit existing business relationships. This notice outlines key steps you can take to stay protected.
✅ Official 3CX Email Domains
Only emails sent from the following domains are officially used by 3CX:
@3cx.comcustomers@3cx.de,.es,.fr,.it,.rupartners@3cx.de,.es,.fr,.it,.runoreply@3cx.de,.es,.fr,.it,.ru,.net
Always verify the sender’s domain. When in doubt, review the full email header to confirm authenticity.
🔐 Best Practices for Email Security
To help protect your organization, keep the following in mind:
- 3CX or KCM Telecom will never request sensitive financial information via unsolicited emails.
- Be extra cautious with urgent messages—especially those referencing changes to payment details or banking information.
- Avoid clicking on suspicious links or downloading unexpected attachments.
- Report any questionable emails to us immediately.
- Configure email filters or rules to flag or block messages not originating from the approved 3CX domains listed above.
🔄 What 3CX Is Doing
3CX continues to monitor these threats and take action as needed. All partners are encouraged to stay alert and practice caution.
If you’re ever unsure about an email or need support, please contact us at KCM Telecom.
