PBX Features

Take Your Customer Experience To The Next Level with our AI Call Center Features

All Telephony, AI and Call Center Features you will ever need for your business

KCM PBX KCM Managed PBX

Main PBX Features
Users as per package, <1000 as per package, <1000
Apps: Windows and Web Client, iOS, Android Call Center Feature Check! Feature Check!
Phone Directory Feature Check! Feature Check!
Headset Integration Feature Check! Feature Check!
Call Parking / Pickup Feature Check! Call Center Feature Check!
Call Logging Feature Check! Feature Check!
Ring Groups Feature Check! Feature Check!
Free SIP Trunk / Phone Lines Feature Check! Feature Check!
IVR / Auto Attendant Feature Check! Feature Check!
Inbuilt SBC for Offsite Phones Feature Check! Feature Check!
BLF Busy Lamp Fields Feature Check! Feature Check!
Multi-level IVR Feature Check! Feature Check!
Voicemail Transcription Feature Check! Feature Check!
Weekly Backup & Save Storage GDPR compliant Feature Check! Feature Check!
Intercom / Paging / PA Announcements Feature Check!
Integrated Fax Server Feature Check!
MS 365 Integration Feature Check!
Hotel PBX
Feature Check!

Video Conferencing
Meeting Link (no download or plugin needed) Feature Check! Feature Check!
Polls Feature Check! Feature Check!
PDF Sharing Feature Check! Feature Check!
Screen Sharing Feature Check! Feature Check!
Remote Assistance Feature Check! Feature Check!
Whiteboard Feature Check! Feature Check!
YouTube Integration Feature Check! Feature Check!
Maximum no. of participants 25 250

Live Chat & Messaging
Website Live Chat Feature Check! Feature Check!
Personal Call & Meeting Links Feature Check! Feature Check!
WhatsApp Integration Feature Check! Feature Check!
Facebook Integration Feature Check! Feature Check!
SMS & MMS Feature Check! Feature Check!
Chat Reports Feature Check! Feature Check!

Call Center Features
Call Queues Call Center Feature Check! Call Center Feature Check!
Call Recording Call Center Feature Check! Call Center Feature Check!
SLA Alerting Call Center Feature Check! Call Center Feature Check!
Switchboard Call Center Feature Check! Call Center Feature Check!
Wallboard Call Center Feature Check! Call Center Feature Check!
Callback Call Center Feature Check! Call Center Feature Check!
Barge in / Listen in / Whisper Feature Check! Feature Check!
Call Reports Feature Check! Feature Check!
CRM Integration Feature Check!
Archive Recordings for minimum 6 years, GDPR compliant Feature Check!

Enterprise Features
Hot Desking Feature Check!
Scheduled Restore Feature Check!
Connect Remote Offices (Bridges) Feature Check!
Inbuilt Failover
Feature Check!
Start / Stop Call Recording Rights Feature Check!
Custom IP Phone Logo Feature Check!
Standby License
Feature Check!
MS Teams Integration
Feature Check!
Skill-based Routing
Feature Check!

AI Features (* additional charges)
Call Transcriptions Feature Check!
AI Call Summaries
Call Center Feature Check!
Sentiment Analysis
Feature Check!
AI powered Reports
Feature Check!
AI Call Agents
Feature Check!

Service & Support
Support €75 per inquiry and hour Feature Check!
Cloud Hosting Feature Check! Feature Check!
On Premise installation available (SMB packages are cloud-only) Feature Check! Feature Check!
Monitoring & Maintenance Feature Check! Feature Check!

These customers already use our Telephony and Call Center Features. Join us!

Many customers in the fields of Forex, Fintech, Technology, Call Centers, Accounting & Legal, Universities, Hospitality or Shipping & Crewing trust our expertise!

Super Professional approach and support.

“KCM Telecom enables us to work from anywhere. The delivery of the solution including desk phones and phone lines only took a few days. Staff training was provided before launch. We are very satisfied with our decision.”

AMF Global

Andreas Theodosiou

CEO,
AMF GLOBAL LTD.

They helped HYCM cut down its call costs

“KCM Telecom provided us with fast and proactive support and are constantly improving their services to HYCM. We are very happy with KCM Telecom and we look forward expanding our collaboration.”

HYCM

Katerina Oikonomou

Director, HYCM part of Henyep Group

KCM Telecom provides an exceptional service!

“The cloud PBX was setup and configured within a day, the system is very flexible and easy to use. The support is proactive and fast. The perfect service for businesses connecting employees around the world.”

Bart van Lunen

Director, at ANQOR Catering Ltd.

Technology Partners

Call Center Solution
AI Call Agents
Infrastructure & Support
Hardware Supply
Deskphones
Yeastar