Your A-Z Telecoms Provider
Tailored to your business
Increasing efficiency and productivity by utilising cutting edge technology and various communication channels boosts the customer experience of your business and sets you apart from your competition. Let your staff work anywhere anytime, save time for compliance monitoring and save up to 80% on telecoms costs!
Watch the video to see what we can do for you.
Apps for any device
Work anywhere – secure & flexible
- The best softphone apps for Windows, Android and iOS in the market
- Free calls to your colleagues inclusive instant messaging and video calls
- Web app for receptionist view, status of co-workers and managing calls
- Click to call for many CRMs and integrated contacts management
- Wallboards and Q-Manager view for call centers
ChatBot – Collect leads automatically
Turn visitors into conversions
- Automated visitor engagement and lead data collection on your website
- Talk to prospects in all languages and serve them 24/7
- Automatically book appointments or upload documents
- Easily connect your website and WhatsApp Business
- Handover to a human agent or leave contact data
Video Conferencing
Easy web meetings and collaboration tools
- Free for up to 250 participants
- Join in via browser or phone – no download or account required
- Screen & doc sharing, whiteboard, chat, polls and remote control
- Fully integrated with our browser and mobile apps
- Optional recording of meetings and classroom courses
Contact Center
Amazing customer experience
- SMS, Facebook Messenger & Whatsapp Business Integration
- Call Center Reporting – user activity, team queue, SLA and more
- Queue Strategies and real-time statistics – round robin, hunt by threes and more
- Eavesdrop to agents’ calls – listen in, barge in, whisper
- Hot Desking and flexible routing of calls and chats
Call minutes and phone numbers
Save up to 80% on call costs
- Very competitive call rates and phone numbers worldwide
- Service contracts with global tier 1 providers
- Provide local numbers to your customers to call
- Huge savings on call costs compared to other providers or Skype
- Keep your current numbers and get additional numbers from us
Addons for highest efficiency & productivity
Optimise your business
- Schedule SMS Campaigns - increase personal customer engagement
- Sender ID Registration - Send messages with your company name
- Robocall Campaigns - automate outbound calls and forward to agents
- Increase agent productivity - Flexible Workflows and Reporting
- Validate Phone Numbers - don't waste time on non-existent contact details
Smart AI call transcriptions & insights
Call & compliance monitoring at a fraction of the cost
- Advanced tools & AI that convert voice into text
- Monitor your company's calls and get valuable insights
- Be compliant with keyword tagging and machine learning
- Very useful for Forex businesses working with regulators like CySEC, FCA etc.
- Low Fees - Pay-as-you-go pricing model
“We switched from our previous provider to KCM Telecom as it helped HYCM cut down its call costs without compromising the call quality. In some instances, it was even improved. KCM Telecom provided us with fast and proactive support and they are constantly looking for ways to improve their services to HYCM.
We are very happy with KCM Telecom and we look forward expanding our collaboration with into the near future.”
We are very happy with KCM Telecom and we look forward expanding our collaboration with into the near future.”
Katerina Oikonomou
Director, HYCM part of Henyep Group, Cyprus
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Technology Partner Awards
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