Take Your Customer Experience To The Next Level

All Features you will ever need for your business

KCM PBX KCM Managed PBX

Main PBX Features
Users as per package, <1000 as per package, <1000
Apps: Windows and Web Client, iOS, Android
Phone Directory
Headset Integration
Call Parking / Pickup
Call Logging
Ring Groups
Free SIP Trunk / Phone Lines
IVR / Auto Attendant
Inbuilt SBC for Offsite Phones
BLF Busy Lamp Fields
Multi-level IVR
Voicemail Transcription
Weekly Backup & Save Storage GDPR compliant
Intercom / Paging / PA Announcements
Integrated Fax Server
MS 365 Integration
Hotel PBX

Video Conferencing
Meeting Link (no download or plugin needed)
Polls
PDF Sharing
Screen Sharing
Remote Assistance
Whiteboard
YouTube Integration
Maximum no. of participants 25 250

Live Chat & Messaging
Website Live Chat
Personal Call & Meeting Links
WhatsApp Integration
Facebook Integration
SMS & MMS
Chat Reports

Call Center Features
Call Queues
Call Recording
SLA Alerting
Switchboard
Wallboard
Callback
Barge in / Listen in / Whisper
Call Reports
CRM Integration
Archive Recordings for minimum 6 years, GDPR compliant

Enterprise Features
Hot Desking
Scheduled Restore
Connect Remote Offices (Bridges)
Inbuilt Failover
Start / Stop Call Recording Rights
Custom IP Phone Logo
Standby License
MS Teams Integration
Skill-based Routing

AI Features (* additional charges)
Call Transcriptions
AI Call Summaries
Sentiment Analysis
AI powered Reports
AI Call Agents

Service & Support
Support €75 per inquiry and hour
Cloud Hosting
On Premise installation available (SMB packages are cloud-only)
Monitoring & Maintenance